Frequently Asked Questions

Here are some of Tet Design’s most commonly asked questions. Didn’t find the answer you’re looking for? Please reach out to our customer support team; a representative will get back to you shortly.

 

Do you have a minimum order quantity?

Our recommended minimum order is 30 pieces per style with a minimum invoice value of USD 3,000. However, for certain cases such as repeat orders, we can accommodate smaller order quantities.

How can I see your collection? What are the prices?

You can view our complete collection by visiting us at our upcoming exhibitions. We’ll be happy to provide price quotes for the items you select.

Please note that we sell our jewelry by piece only, not by weight. Prices may vary due to fluctuations in metal and gemstone market values.



Is it possible to produced our own jewelry design?

Absolutely! Please send us a drawing or design of the piece you want. Feasibility and pricing will depend on factors such as design complexity, order quantity, and production requirements. We’ll work closely with you to bring your vision to life.

Can you produce gold or brass jewelry?

While gold and brass jewelry are not part of our regular collection, our factory is fully equipped to produce both materials. Please contact us for more details and inquiries.



How long will the jewelry pieces last?

The durability of our jewelry depends largely on how it is worn and cared for by the end user. We strongly recommend following proper wear and care instructions to maintain your jewelry’s condition and longevity.

What exhibition do you exhibit at?

We participate in the following major trade shows multiple times each year:

  • Vicenzaoro

  • Bangkok Gems & Jewelry Fair

  • Hong Kong Jewelry Fair

Please contact us for updated booth locations or to schedule an appointment if you plan to visit the shows. For the latest dates and details on our exhibition appearances, please refer to our Events Page.


What is your lead time? How long does it take to ship my order?

Our standard production lead time is generally 5–6 weeks. Some orders may require additional time depending on factors such as current production schedules, order quantity, design complexity, and sourcing of special stones. We recommend placing orders well in advance to help avoid any delays. You will be notified of your estimated delivery date before production begins.

Shipping times depend on the chosen service and delivery location:

  • Priority Shipping: Typically 2–3 days

  • Economy Shipping: Typically 5–7 days



Do you have stock available?

Unfortunately, we do not carry any stock. All items are made to order.

Can I pick up my order from your factory in Thailand?

Please inform us in advance about your preferred pick-up or shipping arrangements before placing your order. We will coordinate the details accordingly.