Policies

1. นโยบาย RJC - เท็ท ดีไซน์ TH (Downloadable PDF)
2. RJC Policy - Tet Design EN (Downloadable PDF)
3. รายงานความรับผิดชอบและพันธกิจด้านความยั่งยืนของ RJC ประจำปี 2569 - เท็ท ดีไซน์ TH (Downloadable PDF)
4. รายงานการตรวจสอบสถานะ OECD ประจำปี 2569 - เท็ท ดีไซน์ TH (Downloadable PDF)
5. COP3 - Annual Performance Report RJC 2026 - Tet Design EN (Downloadable PDF)
6. COP7 - Annual OECD Report for 2026 - Tet Design EN (Downloadable PDF)

Frequently Asked Question

Tet Design partner with independent retailers, online boutiques, and wholesale buyers to supply fully finished jewelry collections.

To help get you started, we’ve put together quick answers below about our exhibition schedules, order minimums, timelines, and materials. If you’re a new partner and did not find the answer you’re looking for, please take a quick look through these before filling out our contact form so we our representative can help answer your questions.

1. Collection Access & Ordering Requirements

  • We warmly encourage all prospective partners to visit us in person at our upcoming international trade exhibitions. This is the premier way to experience the craftsmanship, weight, and finish of our fine jewelry lines, and our team will be delighted to guide you through our styles.

    If you cannot attend an exhibition, we can accommodate specific style requests via email. You can contact our team to request targeted design images, detailed specifications, and itemized quotations for your required styles.

    Please note that to maintain market exclusivity and protect our design intellectual property from public duplication, we do not offer a downloadable or public digital catalog.

  • We exhibit at the following premier global trade shows multiple times each year:

    • Vicenzaoro (Italy)

    • Bangkok Gems & Jewelry Fair (Thailand)

    • Hong Kong International Jewellery Show (Hong Kong)

    Please check our dedicated Events Page for our current schedule, specific dates, and venue details. If you plan to attend an upcoming show, we invite you to complete our contact form to request our updated booth locations or to schedule a private, in-person appointment with our team.

  • Yes. To maintain our manufacturing standards and support our retail partners, our standard opening order requirement is 30 pieces per style, with a minimum invoice value of USD 3,000.

    However, we understand the inventory needs of independent retailers. For certain cases such as repeat orders and stock rebalances, we can accommodate smaller order quantities.

  • We sell our jewelry strictly by the piece, not by weight. We will be glad to provide accurate price quotes for the specific items you select at our exhibitions or through your tailored style requests. Because we manufacture with fine brass, sterling silver, and gold, finalized trade prices may vary to reflect current market value fluctuations in raw metals and gemstones.

2. Production Timeline

  • We do not carry ready-made inventory. All items are strictly made to order.

    Manufacturing begins upon invoice confirmation and deposit clearance. This made-to-order model ensures that your items are produced specifically to fulfill your order requirements.

  • Our standard production lead time is 5 to 6 weeks. Timelines may vary depending on current manufacturing schedules, total order volume, design complexity, and specific stone components. Estimated delivery dates are always provided before production begins, and we recommend placing orders well in advance.

    Once production is completed, international transit times depend on your chosen courier service and destination:

    • Priority Shipping: Typically 2 to 3 business days

    • Economy Shipping: Typically 5 to 7 business days

  • We primarily utilize major networks such as DHL, FedEx, and UPS, but we can accommodate alternative options depending on the customer's request.

    Please note that all shipping fees, transport expenses, customs duties, and regional import taxes are paid by the customer. Shipping charges will be calculated and added to your final order invoice prior to dispatch, while any destination taxes are handled at clearance by the buyer.

  • Shipping insurance is available upon request and is arranged at the expense of the customer.

    While we prepare and package all international shipments securely for transit, any additional cargo or high-value transit insurance must be requested and covered by the buyer prior to dispatch from our facility.

3. Materials, Care, & Custom Manufacturing

  • We manufacture a versatile range of fine and demi-fine jewelry, utilizing high-quality brass, sterling silver, and solid gold. For our solid gold jewelry, we produce pieces in 9K, 10K, 14K, and 18K gold. Additionally, we offer plating options and premium stone settings to deliver a luxury finish tailored to your specific market tiers.

  • Absolutely. We specialize in bringing our clients' unique visions to life. Please submit your request alongside your concepts, including sketches, technical drawings, or reference images, using our secure contact form. Our manufacturing team will review your submission to assess structural feasibility and material options. Final custom pricing and minimum requirements will depend directly on the design complexity, required stone settings, and total production volume.

  • We handle our plating in-house across our jewelry collections. We standardly offer classic yellow gold, rose gold, and rhodium plating in a variety of industry-standard micron thicknesses to suit your brand’s price points.

    If your collections require a highly specialized finish or an alternative type of premium plating, we can easily source it to meet your specific design requirements.

  • Jewelry longevity depends entirely on material characteristics, environment, and user care. While our collections are engineered to high manufacturing standards, finishes are naturally affected over time by exposure to moisture, cosmetics, and daily friction. We are happy to provide care guidance to help your retail team advise clients on maintaining their pieces.

    We stand behind our craftsmanship. If a durability issue arises from a verified production defect, we will gladly work with you to evaluate and resolve the matter. Normal wear, tarnish, or damage from improper consumer handling are excluded.

4. Business Verification & Vendor Info

  • To support a secure, ethical global supply chain, we are committed to Responsible Jewellery Council (RJC) standards. We verify all prospective accounts to prevent fraud, ensure compliance with international trade laws, and protect our network of authentic retail partners.

  • Absolutely. We specialize in supplying finished fine jewelry to small and medium-sized independent retailers. Whether you operate a physical storefront, a private studio, or an online boutique, we welcome your application as long as you are a registered business entity in your country.

  • Yes. If your website is still under construction or you operate primarily via an established physical showroom, you can upload a link to your professional business portfolio, corporate social media page, or a copy of your local business license.

Terms & Conditions

1. Order Placement

  • Minimum Order Value: USD 3,000.00 per invoice.

  • Minimum Quantity: 30 pieces per style.

  • Samples: Samples are provided exclusively to frequent buyers for quality approval and careful consideration. For new accounts, samples may be granted once an order is placed and the required production deposit is paid.

2. Design Modification & Customization

  • We gladly accept design modifications and customizations to meet each customer’s unique needs.

  • Certain design changes may require mold modification or development. Any costs associated with creating a new mold will be charged to the customer unless a minimum order quantity of 100 pieces per style is ordered.

  • The exclusivity of the customer’s original custom designs will be fully protected and held in strict confidence.

  • While custom client designs are fully protected, all designs, molds, samples, and images originating from Tet Design Company Limited Company's own proprietary collections remain the exclusive intellectual property of Tet Design Company Limited. The duplication, reproduction, or manufacturing of Tet Design’s proprietary designs through alternative production facilities is strictly prohibited.

3. Payment Terms

A. Accepted Payment Methods:

  • Bank Transfer (T/T).

  • Please note: All bank transfers must be made ONLY to Tet Design Company Limited. We DO NOT use any offshore or alternate bank accounts. Please always use a verified or secure channel to contact us to confirm payment details before transferring funds.

B. Payment Procedure:

  • A 30% deposit of the total order amount is required to initiate production.

  • Production begins once the deposit is received and confirmed by our bank.

  • Estimated production lead time is approximately 5 weeks from bank confirmation of the deposit.

  • We will inform you of the estimated delivery date after receiving the deposit.

  • Before shipment, the remaining 70% balance plus any additional shipping and insurance fees must be paid in full.

  • Shipments will be dispatched only after full payment has cleared our account.

C. Shipping and Insurance:

  • We offer delivery via major shipping couriers, including FedEx, UPS, and DHL. Alternative carriers may be used upon customer request.

  • All shipping fees, transport expenses, customs duties, regional import taxes, and insurance costs are the sole responsibility of the client.

4. Claims & Returns

  • Customers may submit claims for any manufacturing defects or damage found in the merchandise upon arrival.

  • Tet Design Company Limited reserves the right to refuse returns unless a written request is submitted detailing the reason, which must be deemed appropriate and acceptable by the company.

  • Claims must be made within 15 days of the delivery signature and include:

    • A written explanation of the damage or defect

    • Clear, unedited photographs of the damaged item(s) and original packaging

    • A copy of the commercial invoice

  • All costs associated with returning merchandise will be charged to the customer.

  • Damages resulting from normal wear or consumer handling are not eligible for replacement; however, we do offer repair services for such items at an additional charge.